Refund & Cancellation policy
Thanks for choosing Choksha. We accept refund requests for select situations.
● In case of a damaged product
➔ We offer a 100% refund for damaged products if we are notified within seven calendar days of your purchase.
➔ Drop a mail to info@rhplatter.com with your order number, clear photos of the damaged product, and the invoice.
➔ We’ll ensure a brand new replacement with no additional cost, or we can refund the amount.
➔ It could take 5-7 Working days to process the refund and credit the amount to your bank account.
➔ The email will be responded to within 24-48 hours and provide complete assistance.
● In case of a spoiled product
➔ We offer a 100% refund for spoiled products if we are notified within seven calendar days of your purchase.
➔ Drop a mail to info@rhplatter.com with your order number, clear photos of the spoiled product, date of packaging or manufacturing, and the invoice.
➔ We will be unable to accept returns due to change in taste, texture, colour or aroma. Our products are completely natural, and no two batches will be identical.
➔ We’ll ensure a brand new replacement with no additional cost, or we can refund the amount after an inspection.
➔ It could take 5-7 Working days to process the refund and credit the amount to your bank account.
➔ The email will be responded to within 24-48 hours and provide complete assistance.
● In case of missing product(s)
➔ Drop us a mail at info@rhplatter.com of missing product(s) within five days from the delivery date.
➔ Add your order number, a clear photo of the package received, and the invoice in the mail.
➔ We’ll ensure a brand new replacement and not accept any refund requests here.
➔ The email will be responded to within 24-48 hours and provide complete assistance.
Cancellation
➔ An order cancellation request will be accepted only if the products are not yet shipped.
➔ If a cancellation request is accepted, you are entitled to get a refund.
➔ Choksha reserves the right to cancel or refuse to accept any order placed for various reasons, including non-availability of stock or pricing errors.